MUIH Community Job Board

Student Projects Specialist

Chestnut School
Remote, United States
12 days ago

Description

Student Projects SpecialistThis full-time remote position participates daily in supporting students enrolled in the online courses of The Chestnut School of Herbal Medicine: reviewing coursework, pointing students to course and outside herbal resources, collaborating on creating coursework and new student services initiatives, and more. The ideal candidate will have expertise and formal education/ training in traditional Western herbalism, experience with organic gardening and medicine making, and excellent written communication skills.

Full Job Description

For other available positions at the Chestnut School please visit https://chestnutherbs.com/about/jobs.

WHO WE ARE

The Chestnut School of Herbal Medicine is a woman-owned small business providing online education in the fields of herbal medicine, organic herb gardening, permaculture, wild foods, medicine making, and heart-centered business training. As a leading school in online herbal education, we serve thousands of students, primarily in the U.S., although about 10% of our students are international. Our team of twelve and growing mostly works remotely but a few folks work side-by-side with our Founder and Director, Juliet Blankespoor, in her home in Asheville, NC.

The school is in a period of growth in anticipation of Juliet’s forthcoming book in April 2022--we’re expanding our team and course offerings and considering the possibility of product development. We also create regular free content through our Herbal Holiday Guide, Handcrafted Herbalism Mini-Course, Instagram (www.instagram.com/chestnutschoolherbs), Facebook (www.facebook.com/chestnutschoolherbs), Blog Castanea (www.chestnutherbs.com/blog), and Budding Herbalist Guide. Feel free to check out our team (https://chestnutherbs.com/about/team-chestnut) and our instructors (www.chestnutherbs.com/about/instructors).

OUR VALUES AND CULTURE

Our reason for being: We connect people with plants and the earth through teaching about herbalism and the empowerment of bioregional herbal medicine. These connections are foundational for a sense of place and, in turn, nurture a reverence and responsibility for the health of the planet. Through a kinship with one’s community, we hope to inspire our students to actively work toward social and racial justice, and reduce health care disparities. Through our educational materials, social media, community giving, scholarships, and partnerships, we champion social justice, women’s rights, LGBTQ+ rights, anti-racism, equity, and measures and practices that promote planetary health. Our nonprofit partners in the field of food and medicine justice award scholarships that we donate to people who work in communities organizing for collective liberation. We also offer over 250 need-based diversity scholarships annually. Please read our Diversity, Equity, Inclusion, and Anti-Racism Statement to learn about where we are and where we’re heading. (www.chestnutherbs.com/diversity-equity-inclusion-and-antiracism-statement)

Work-Life Balance: We don’t f*#$ around when it comes to self-care, rest, or rejuvenation. We are a small, tight-knit team and we want our employees to happily stay with us until they retire (or their dreams call them elsewhere). We promote wholeness through careful planning (to spread the load and minimize tight deadlines) and by offering six weeks of paid vacation/sick leave, plus paid parental leave, a health care stipend, and a green 401-K. We invest in each team member’s professional development and require monthly diversity, equity, and anti-racism training. We also contribute to our employee’s financial well-being by offering above-average salaries and profit-sharing bonuses. Our leadership team understands, exemplifies, and prioritizes flexibility in balancing work with the care of our families and our emotional and physical health.

Communication: We practice clear, direct, and compassionate communication with each other and the public. Our sweet spot is the intersection between kindness and radical honesty. We err on the side of overcommunication to reduce misunderstandings and increase team cohesion. Our leadership team is open to feedback and gives regular employee reviews with meaningful dialogue. We are all in this to grow personally and professionally, and to do this we foster humility, vulnerability, and compassionate active listening. We acknowledge that our decision making is stronger and more informed by listening to diverse perspectives, not just the voices of those in power. We aim to cultivate a culture where it is OK for everyone (not just those in power) to question assumptions, goals, methods, and perspectives and for others to listen with humility, vulnerability, and openness.

Silliness, Beauty, and Personality Keep Things Lively: Our high-quality educational materials are filled with beauty, inspiration, humor, and clear instruction. We know online learning is inherently challenging so we engage all types of learners through diverse media and content review. If you think muppet GIFS, emojis, setting intentions, and interoffice cursing are unprofessional or off-putting, we’re not your peeps.

Attention to Detail: The Chestnut School team runs a tight ship: we prioritize professionalism. This means we focus on a smaller number of high-quality endeavors rather than completing a slew of mediocre projects. Sloppiness and shoddy work are not how we roll--this means we spend lots of time on editing, processes, checking each other’s work, and overcommunication. This doesn’t mean we don’t fudge up. Instead, we have each other’s backs to catch the inevitable mistakes, missteps, misunderstandings, or oversights. And we give ourselves the time to plan, plant, prune, and weed each and every project.

Overdelivering: We are a high-touch company, prioritizing student support through technical and instructional assistance. Our students are ALWAYS our top priority and our reputation is a testimony to our integrity in timely communication and overdelivering. Our pricing reflects the quality of our work and our top-tier customer service.

Impeccable Integrity: We are diehards for attribution and reciprocity. Our culture thrives on honesty, personal responsibility, and discretion. We have a zero-tolerance policy for plagiarism. Our standards for attribution are clearly outlined in handbook-form for our team, as well as for guest writers, teachers, and contributors.

POSITION DESCRIPTION

The Student Projects Specialist is responsible for providing support to students primarily but also to staff. The ideal candidate will have expertise and formal education/ training in traditional Western herbalism, experience with organic gardening and medicine making, and excellent written communication skills. This remote position participates daily in supporting students enrolled in the online courses of The Chestnut School of Herbal Medicine: reviewing coursework, pointing students to course and outside herbal resources, collaborating on creating coursework and new student services initiatives, and more.

This position is for someone who enjoys working with a team and is comfortable receiving feedback and direction from other team members in a highly supportive and collaborative environment. But you also thrive on working alone. You’re self-motivated and creative, thinking up new ways to teach and break down complex subjects. You are patient, compassionate, and naturally helpful. Clear communication is extremely important to you, and you understand the nuances of conveying positive feedback in written communication. You’ll be directly communicating with the students, so it’s imperative that you’re a compassionate and patient communicator with excellent problem-solving and customer service skills.

This full-time position comes with excellent benefits and a highly competitive salary. This is a remote position with weekly student services check-ins, monthly team meetings, and daily digital communication with the Operations Manager and other staff. The work is fulfilled from your home, on your own computer (preferably Mac, technology stipend provided), with annual team retreats in Asheville, NC (subject to change, depending on COVID-considerations). Occasional weekend and evening hours are required during sales and launches several times per year (maintaining a 40-hour workweek). Primarily you’ll work Monday through Friday, 9 am to 5 pm. Graduates of the Chestnut School’s Herbal Immersion Program are encouraged to apply.

RESPONSIBILITIES

Writing/Teaching Assistance

  • Review student coursework for the purpose of awarding certificates and providing feedback on experiential projects
  • Create quizzes, review sheets, and experiential projects using existing content
  • Contribute to and edit newsletters, articles, and other texts
  • Draft course edits as needed
  • Create educational and informational videos for student newsletters and other course projects as needed
  • Collaborate on additional special projects as requested

Student Communication

  • Post herbal resources and events in the student forums
  • Answer student questions and moderate student forums as needed
  • Complete other student support related tasks as needed
  • Maintain comprehensive knowledge of herbalism for the purpose of offering meaningful feedback on student projects and answering students’ inquiries accurately
  • Participate in monthly professional development, paid for by the school, on herbalism, equity, diversity, inclusion, anti-racism, and compassionate communication
  • Collaborate on creating and implementing new student initiatives (live Q&A video sessions, student mentorship, student interest groups, regional student networking, etc.)

Administration and Customer Service

  • Assist Student Scholarship Specialist with reviewing scholarship applications
  • Review student surveys and compile student services statistics for the creation of internal reports
  • Assist with social media comment moderation as needed
  • Assist with potential student outreach by traveling and setting up tables for vending and book tour events (subject to change, depending on COVID-considerations)

Internal Relationships

  • Report directly to the Operations Manager
  • Work closely with fellow Student Projects Specialist
  • Communicate regularly with other Student Specialists while self-managing workloads and projects, redistributing tasks as needed
  • Collaborate across “pods” with members of the Chestnut team
  • Represent the Student Services pod at leadership meetings on a rotating basis
  • Communicate daily (M-F; 9 am to 5 pm) with team members, responding to emails within 24 hours


Requirements

Qualifications and Personal Qualities

  • 2+ years of formal education/ training in traditional Western herbalism in a rigorous program (not self-taught)
  • 5+ years experience in the field of herbalism
  • Experience in educational environments optimal
  • Extensive knowledge of herbal medicine, including medicine making, herb cultivation, materia medica, sustainable harvesting, botanical terms, herbal safety, and general medical herbalism
  • Commitment to the school’s mission, including social justice and equity
  • Outstanding written and verbal communication skills
  • Administrative and customer service experience
  • Positive and helpful attitude and ability to work as part of a collaborative team
  • Ability to respectfully, patiently, and compassionately communicate with people from all walks of life (who are sometimes frustrated, unclear, or uncivil) and still maintain a professional and solutions-oriented attitude
  • Ability to multitask and meet deadlines
  • Intermediate web/computer skills with a willingness to learn new systems and time-saving technology practices
  • Given that this is a technology-based business, you must be familiar with Facebook, Dropbox, Google Docs, and willing to learn Asana, our project management software, and our learning management software
  • High level of emotional intelligence and innate helpfulness when communicating with students, colleagues, and the general public
  • Positive and helpful attitude and ability to work as part of a team
  • Confident to take full ownership of projects and comfortable asking questions as needed
  • Adaptable, flexible, and skilled at problem-solving; creatively dealing with challenging situations
  • Detail-oriented and highly organized; loves systems
  • Able to demonstrate discretion and handle highly confidential information
  • Excellent time management skills and ability to multitask and prioritize work
  • Committed to implementing equity and anti-racism policies, with professional development and training opportunities provided
  • Consistent access to suitable office space where you can concentrate and has high-speed internet
  • Available for 1-2 hours of evening and weekend work during sales and launches several times a year (but keeping to a 40 hour/week work schedule)
  • Ability to self-manage workload collaboratively and assimilate into a rotating management structure
  • Available to travel to Asheville for annual team retreats (subject to change, depending on COVID-considerations)

Compensation

  • $50,000-$60,000 including health care & technology stipends; dependent on experience
  • Generous benefits package including health care stipend, technology stipend, green 401-K plan, six weeks paid time off annually, two months paid parental leave, four weeks of foster care leave, four weeks of family and medical care leave, and four weeks of bereavement leave
  • Performance and profit-sharing bonuses

Application Details

We are actively looking for a diverse applicant pool. LGBTQIA+ individuals, Black, Indigenous, people of color, parents, people with different abilities, veterans, and folks who speak English as a second language are encouraged to apply. The position is open to anyone who is legally authorized to work in the USA. Chestnut School of Herbal Medicine is an equal opportunity employer.

Please don’t contact us by email, on our website, or through social media as we expect to receive a high volume of applications and won't be able to reply to every inquiry. Applications sent by email or via our website will not be accepted.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Flexible spending account
  • Paid time off
  • Parental leave
  • Professional development assistance

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:
This is a fully remote position

Application Question(s):

  • Why do you want to work for the Chestnut School of Herbal Medicine? What's intriguing about this position?
  • How would you bring fresh energy to our team and excel in this job?
  • What is your Myers-Briggs Personality Type? (https://www.16personalities.com/free-personality-test)
  • Do you have experience with the platforms listed below?

Microsoft Office, Adobe, Dropbox, Asana, Google Docs, Facebook, Instagram

  • Do you have at least 5 years experience in the field of herbalism? Please describe your experience.
  • Do you have at least 2 years of formal education/ training in traditional Western herbalism in a rigorous program (not self-taught)? Please provide the name and links (if available) to school(s)/ program(s) attended.
  • Do you have at least 2 years of administrative and customer service experience? Please describe your experience.
  • Do you have experience with the platforms listed below?

Microsoft Office, Adobe, Dropbox, Asana, Google Docs, Facebook

  • What professional development conferences, workshops, and/or online classes have you taken in the past 5 years? Please provide links if available.
  • Please describe any personal and/or professional experience you have with diversity, equity, inclusion, and anti-racism.
  • Are you willing to work occasional evening and weekend hours, keeping to a 40 hour/week work schedule?
  • Do you have consistent access to suitable office space where you can easily concentrate that has high-speed internet?
  • Where are you located? (City, state, country)
  • If you would like to elaborate on any of the answers given above, please do so below.

Work Location: Remote

Job Information

  • Job ID: 60960400
  • Location:
    Remote, United States
  • Company Name: Chestnut School
  • Position Title: Student Projects Specialist
  • Job Function: Other

Please refer to the company's website or job descriptions to learn more about them.

View Full Profile

Jobs You May Like